Refund policy

• Full-priced products with original receipt may be exchanged within 14 days of purchase (Product should be in its original condition, unaltered, unused with original tags attached.)
• Refund of full-priced and sale products will be permitted within 7 days, with an original purchase receipt upon original form of tender (e.g if original purchase was made in credit card purchases, refund will be made through credit card, etc.)
• Sale products with an original receipt may be exchanged within 7 days or returned within 3 days of purchase.
• Exchanges are not available on the website and can only be done at a Ted Baker Qatar store. Returns may be done through your Account or at a Ted Baker Qatar store. 
• Refund on Credit/Debit card payments: Note that your bank or card issuer can take anywhere between 5 to 15 additional business days to process these return transactions
• No Exchanges or Refunds will be offered on Jewellery, Swimwear, Underwear, Fragrance and beauty products.
• The above policy applies only to products purchased within Al-Futtaim Brands store across QATAR.
• Each order is eligible for a one-time exchange only.  
• Orders cancelled after dispatch will not be eligible for a shipping fee refund.